Before payment
The service, deliverables, price, tax, expected start date and special cancellation terms will be shown in the quotation, invoice, order summary or agreement. Please review them before paying.
Customer-requested cancellation
You may request cancellation within 7 calendar days of payment if the session, digital delivery, software activation, configuration or implementation work has not started.
When substantial work has started with approval, CourseMitra may deduct completed work and disclosed non-recoverable third-party costs and refund the eligible balance.
Delivered sessions, issued reports, completed application work, activated current subscription periods and completed custom milestones are not ordinarily refundable. This does not affect rights under applicable law.
Rescheduling
A counselling or training session may be rescheduled once without charge when requested at least 24 hours before the scheduled time, subject to availability.
A missed session or cancellation with less than 24 hours’ notice may be treated as delivered unless an emergency or different written term applies.
Software subscriptions
Cancellation stops renewal for future periods. Access normally continues to the end of the paid period unless suspended for breach or security reasons.
Unused time in an already-started subscription is not automatically refundable. Trial, minimum-term, onboarding and custom-implementation terms in the accepted order apply.
Refunds we provide
Duplicate or clearly excess payments will be refunded after verification.
If CourseMitra cancels and cannot provide a reasonable replacement, the undelivered portion will be refunded.
If a payment is debited but not confirmed and CourseMitra receives it, we will confirm the order or initiate the appropriate refund.
How to request
Email support@coursemitra.in with the customer name, phone, payment date, amount, transaction or invoice reference, service purchased and reason.
You may also call +91 92977 01041. Never send card numbers, UPI PINs, OTPs, passwords or bank-login credentials.
Processing time
We aim to review a complete request within 5 business days. An approved refund is normally initiated to the original method within 7 business days.
The bank or payment provider may take an additional 5–10 business days to reflect the amount. CourseMitra cannot control this external settlement time.
Custom agreements
A signed institutional, annual subscription or custom-development agreement may contain specific milestone and cancellation terms. Those terms apply; this policy applies where the agreement is silent.
Email support@coursemitra.in or call +91 92977 01041.